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“Nickel and Dimed for the Amazon age,” (Salon) the bitingly funny, eye-opening story of finding work in the automated and time-starved world of hourly low-wage labor
After the local newspaper where she worked as a reporter closed, Emily Guendelsberger took a pre-Christmas job at an Amazon fulfillment center outside Louisville, Kentucky. There, the vending machines were stocked with painkillers, and the staff turnover was dizzying. In the new year, she travelled to North Carolina to work at a call center, a place where even bathroom bre

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Book ID Asin: B07K7LPDR3
Book Title: On the Clock: What Low-Wage Work Did to Me and How It Drives America Insane
Book Author: Emily Guendelsberger
Book Format and Price:
Book Format Name: Kindle
Book Format Price: $3.99
Book Format Name: Audiobook
Book Format Price: $0.00
Book Format Name: Hardcover
Book Format Price: $11.94
Book Format Name: Paperback
Book Format Price: $17.00
Book Format Name: AudioCD
Book Format Price: $34.00
Book Price: unknown
Book Category: Kindle Store, Kindle eBooks, Politics & Social Sciences and unknown
Book Rating: 235 ratings

On the Clock: What Low-Wage Work Did to Me and How It Drives America Insane by Emily Guendelsberger Book Review

Name: Hannah G.
Rating: 5.0 out of 5 stars
Title: A devastating, funny, and necessary book
Date: Reviewed in the United States 🇺🇸 on July 16, 2019
Review: On the Clock is both devastating and funny. While the book is well grounded in historical context and relevant data — setting out a thorough case for how, and why, the service industry in this country tends to deny the basic humanity of its workers — it is also a fascinating, poignant, and compelling read throughout.

The openness and candid humor of the author’s own first person perspective “on the ground” is key, but so are the vivid personalities and stories she encounters in each of the three parts of her journey. She conveys not only her own experiences, but these vignettes and portraits as well, with no small measure of mastery; these are at are at once heartbreaking, incisive, hilarious, and … folksy, I’d say — even Twainsian, in the very best sense.

Guendelsberger examines not only the origin of oppressive service industry policies, and the day to day reality of those who are hit hardest by them, but also explores the tragic effect these policies have on the body, making use of the scientific literature — notably referencing some of the work of Robert Sapolsky, a researcher of stress (and one of my personal faves among high profile scientists) — to great effect.

Finally, there is the depth and breadth of the book’s sweeping insights about American work and society. The book ultimately deploys not only anecdote and data in its case against the planned indignity of low wage work in America, but a philosophical definition of the human as well — one which is infinitely more rich and insightful than that offered by Taylorism or “scientific management” (a hidden underpinning of how low wage service industry workers are treated, and the book’s primary target.)

It is a sheer delight for me that the author does not shy away from a bigger-picture exploration of what it is to be human, both within the historical flux of work and society, and in an even larger sense. Metaphor and thought experiment are deployed in a particularly imaginative and effective way — the author takes us through all of history in a proverbial nutshell, and somehow conveys a fresh, visceral, personal engagement with the entire human story.

With this level of achievement in a first print offering, I suspect that Guendelsberger is just getting started. From where I sit (I am indeed sneak-writing this review between calls at a customer service center), I certainly hope so!

Name: P_Haag
Rating: 5.0 out of 5 stars
Title: Everything You Didn’t Know About Hourly Jobs
Date: Reviewed in the United States 🇺🇸 on August 13, 2019
Review: This is an enjoyable read about an out of work journalist who decides to go undercover as an hourly worker for three types of low-wage jobs: Amazon warehouse just before Christmas, a call center and a McDonald’s restaurant.

This is also something of a frightening look at hourly work.

Much of this takes place before the 2016 election. The author mentions several times about how she understands how Trump could appeal to all the people who have been jolted out of good paying manufacturing jobs into jobs where they get half their old wages and their time is tracked to the second by modern software. They have also lost their health insurance and paid time off.

The author suffers through her experiences. The warehouse is physically demanding and totally boring. The call center puts her in contact with people who scream at her much of the day. While McDonald’s is better, it still has the controlling time software and the occasional whack-job customers. Dignity is missing from all these jobs.

These businesses need to give up some productivity to make these human jobs. Many of the people interviewed feel that they are being treated like robots and are pushed to the end of their endurance. The sad thing is, they have to work until they are ready to drop to make enough money to support their kids. Impressively, many of these workers give their all to their jobs without complaining.

The background on the beginning of efficiency science of Frederick Taylor and assembly lines of Henry Ford are very interesting.

What I take from this is be grateful if you have a good job. If you do have one of these jobs, get more education so that you can have more opportunities.

Name: Parker W. Bartley
Rating: 4.0 out of 5 stars
Title: A Book Worth Reading
Date: Reviewed in the United States 🇺🇸 on October 19, 2019
Review: Overall, a decent essay on Emily’s experiences at three different jobs that are readily available to most anyone at any time.

Being close to 60, I found her perspective towards jobs to waver between Gen X and Millenial platitudes. History largely begins and ends within her lifetime.

America has always been filled with jobs that most people would rather not perform. At the beginning of the 20th century, nearly 90% of American workers were engaged in agricultural functions. Very few people lack the requisites to shovel manure, but few chose that occupation. One does it because it provides a living. That is why it is called work.

More positively, her reading and analysis of Frederick Taylor’s work on “Scientific Management” is spot on in pointing out that at its core is an assumption that the worker is considered a lazy dolt whose every moment and movement must be scrutinized and directed.

The rise of neo-Taylorism, propped up by voluminous databases hasn’t eliminated the shortcomings of “scientific management”. In most cases it has exacerbated them, by setting up “metrics” that become overreaching tactics within companies, debilitating true strategic growth plans.

Thank you, Emily Guendelsberger, for this fine essay. I am not in complete agreement with you, but I read to gain perspective, not to reinforce established opinions. You explain your thoughts most lucidly. I read it a second time.

Name: ReaderGirl
Rating: 5.0 out of 5 stars
Title: Everyone needs to read this book
Date: Reviewed in the United States 🇺🇸 on May 13, 2022
Review: Like the author, I’ve been on both sides of the great divide between the privileged and the working poor. Also like the author, I knew the whole time that I was a “tourist” on the working poor side, meaning I knew I could and would be leaving it. Most people can’t. I’ve done the call center work and the McDonald’s work, so I knew that things were bad, but this book still shocked me.

This book is smart, funny at times, shocking, and, above all, *necessary*.

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