Ways to Communicate with a Mobile Workforce
A smart telephone is the most common way to communicate with field technicians, professionals who travel, drivers, and any other employee who is part of a mobile workforce. Emails are used for general updates or reports. Video conferencing is ideal for meetings with the whole team. These modes of communication are useful, but may not be the most efficient or cost-effective.
Making phone calls entails going through contacts to find the right number, taking the time to dial, and pulling over to converse if driving. Scheduling a conference call can be difficult, and emails are only helpful if checked often. There are some days when communication actually interferes with getting work completed. An easier way is available at the touch of a button.
The newest technological advance makes the push to talk (PTT) means of communication faster, easier, and more convenient. Communication companies, such as Peak PTT, can now utilize cellular data networks to provide secure communication at the push of a button. Anywhere there is cellular coverage nationwide, a PTT Radio is operational. These devices are similar to walkie talkies but are quipped with SIM cards that make it possible to connect with employees at multiple locations.
There are a few ways PTT communication can save businesses money. The first is low start-up costs. The only investment required for equipment is dispatch control software and units for employees. The radios arrive already configured with groups and contacts.
Units are 4G LTE devices that will not become obsolete in a year or two like smart phones do. Replacement costs will not be spent to acquire devices that may be a fraction of an inch thinner than the version released last year. Service plan pricing continues to rise, which increases overhead costs.
This system allows dispatchers and supervisors to contact all employees or team members at once, or conduct private conversations with only one employee. It also allows employees to continue working as they talk. Questions can be answered immediately without employees having to leave positions. This is especially beneficial for those who work on electrical wires, wind turbines, or construction projects on skyscrapers.