person, place, thing.
On average, it costs between $10,000 to $20,000 to replace one employee. Ouch. And that’s not even considering the damage to the company’s reputation, both as an employer and as a customer-facing business.
We need evidence-based design. Because what we are doing first and foremost is designing. It doesn’t matter how much research we do, or what method we use. There is no one right answer. It matters that we have sufficient evidence to support our choices and decisions, however we get that evidence.