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Oisin Ryan

Oisin Ryan
in
ServiceDock Blog

5 Reasons to Consider Alternatives to Mystery Shoppers

Businesses like retailers and restaurant groups have been sending mystery shoppers into their premises for nigh on 100 years now. But this…

Dec 3, 2019

5 Reasons to Consider Alternatives to Mystery Shoppers

Dec 3, 2019

Oisin Ryan
in
MyTake

It’s Tough Being a Developer on the Messenger Platform

A few years ago, I listened to a podcast in which Margaret Gould Stewart, VP of Product Design at Facebook, described how it took six…

Sep 13, 2019

It’s Tough Being a Developer on the Messenger Platform

Sep 13, 2019

Oisin Ryan
in
ServiceDock Blog

3 Tactics CEOs Use to Improve Customer Experience Culture

Strong CX culture is a key driver of growth in any business but managing & improving it can be challenging. Try these tactics to improve…

Sep 2, 2019

3 Tactics CEOs Use to Improve Customer Experience Culture

Sep 2, 2019

Oisin Ryan
in
ServiceDock Blog

What Customer Feedback Questions Should You Ask in a Restaurant?

We have a variety of different food service businesses using our product to manage customer experience (CX) and no two brands have an…

Jun 26, 2019

What Customer Feedback Questions Should You Ask in a Restaurant?

Jun 26, 2019

Oisin Ryan
in
ServiceDock Blog

Food Delivery Apps and Customer Experience

In the first half of 2018 the total value of food deliveries made by the top 5 third party delivery apps in the USA was $5 billion and YoY…

Jan 22, 2019

Food Delivery Apps and Customer Experience

Jan 22, 2019

Oisin Ryan
in
ServiceDock Blog

Why You Need to Capture Customer Feedback in Real-Time (and how to do it)

Are you sending out CX (customer experience) surveys days or even weeks after the customer interaction? If so, have you considered what the…

Jun 14, 2018

Why You Need to Capture Customer Feedback in Real-Time (and how to do it)

Jun 14, 2018

Oisin Ryan
in
ServiceDock Blog

Optimise the Customer Journey with Moments of Distraction

It sounds like a contradiction in terms doesn’t it? How can you optimise a journey with distraction, when for many friction is considered…

May 4, 2018

Optimise the Customer Journey with Moments of Distraction

May 4, 2018

Oisin Ryan

4 Customer Expectation Management Strategies to Improve CX

In essence, customer experience (CX) is the customer’s perception of how well you live up to your brand promise. If you fail to meet the…

Apr 9, 2018

4 Customer Expectation Management Strategies to Improve CX

Apr 9, 2018

Oisin Ryan
in
ServiceDock Blog

Why Messenger is the best VOC Solution for Bricks & Mortar Businesses

You know customer feedback is essential to running your retail chain, restaurant group or similar multi-location business. You want to be…

Jan 29, 2018

Why Messenger is the best VOC Solution for Bricks & Mortar Businesses

Jan 29, 2018

Oisin Ryan
in
ServiceDock Blog

Benchmarking Location Performance in Retail Chains & Restaurant Groups

In response to the frequently asked question about the best piece of advice I have ever received, I typically respond with the following:

Jan 23, 2018

Benchmarking Location Performance in Retail Chains & Restaurant Groups

Jan 23, 2018

Oisin Ryan

Oisin Ryan

Co-founder of forlivable.com. Advisor to SeeGap.com. Former founder & CEO of ServiceDock (acquired by Critizr in 2020).

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