Olha ZhovtiakTechnical Writers and What They DoA few years back, when I was still studying technical writing and working on it as a side project, a full-time opportunity to work as a…Jan 12, 2023Jan 12, 2023
Olha Zhovtiak7 Do’s to Deliver Five-Star Customer ServiceCustomers should always be put at the very heart of every business. Especially nowadays, with the proliferation of digital technology, when…Aug 16, 2021Aug 16, 2021
Olha Zhovtiak5 True Customer Service RolesNowadays businesses are in demand of world-class customer service professionals more than ever before. Due to the exponential digital…Aug 16, 2021Aug 16, 2021
Olha ZhovtiakPositive Language in Customer Service: A Starter GuidePositivity is a great tool to use in your everyday interactions with customers if not the greatest. It has the power to turn just curious…Aug 16, 2021Aug 16, 2021
Olha ZhovtiakEMPATHY: the key to winning your customers every day“Customers want empathy when they seek your help and support.” — that I say without a tiny hint of hesitation in my voice. It is a number…Aug 16, 2021Aug 16, 2021