How to design a chatbot: creating a conversational interface
A conversational interface and messenger chatbots are new as technology assistants, and have already become one of the most discussed innovations in building interaction with customers.
If you are going to create a chatbot and integrate it into a messenger, there are several design rules that will help make the outcome better and a value to your audience.
· Focus on creating a bot personality
Chatbots are not humans and provide their assistance differently. That’s why the design of their communicative activities in a messenger can’t fully resemble interaction activities of a human being; it is a different style of message generation.
Bots are integrated into messaging platforms to provide instant replies, so there is no displaying a text like “bot is typing…” while a user is waiting for an answer.
Creating a personality for your bot is a way for the customer to be pleased with service, but also understand it is not a person.
· Building a simple conversation for a chatbot
Chatbot conversation topics should be kept simple and strictly close to the subjects it was created to resolve. All algorithms should be based on direct routing to ensure easy interaction with a user, who has little patience for wrong answers or long wait times.
· Adjusting bot dialogues to messengers
Messaging platforms create the environment for communication, so chatbots need to be adjusted to the format of messengers, where a user types a request and receives a concise and short answer in a conversation display area.
Apps are not integrated into other apps; instead chatbots are turned into online tools that feel native to messengers. To make interaction with a bot well-formatted, it is best to avoid inserting destination page URLs; a page preview would make a conversation look better.
To learn about other design rules for chatbots, click here.
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