And Mike Butcher’s oft-shared talk — http://mbites.com/2012/02/02/how-to-deal-with-tech-media/ — says it clearly: get funded by Andreesen Horowitz and they’re interested. This is what matters to them, not the problems we solve.
I wholeheartedly agree that we founders tend to believe that we are forging new ground when we’re not. With our thing, we are. With Kayako, I would tend to are, as we both know how hard it is to keep a bootstrapped team together for six months, let alone ten years. Much respect for that, Jamie. A mere five years for us.