AI integration programs such as chatbots can sometimes make our employees a little nervous. While any type of change can be scary, especially when it comes to one’s livelihood, the most prevalent concern about AI initiatives is job security.
Is a robot going to take my job?
The simple answer to this is no. AI solutions like chatbots have incredible potential to alleviate simple or routine tasks from employee’s shoulders, but they will not replace skilled human efforts. In fact, we’ve found that bots open new doors to even greater possibilities.
The first step to getting your employees ready for…
A chatbot’s job is the make everyone’s life a little bit easier. Of course, bots can make our teams more productive and more efficient by allowing them to focus on complex tasks, work on sales-ready leads, and much more.
Bots are to be built for the user first.
We want functionality, but our first concern should always be optimized to the user’s interaction with the bots. Just like we want our websites and mobile apps to be user-friendly, we also need to consider our chatbot’s UX. …
Finding the right solution for your business is one of the most important parts of any well-formed tech strategy.
Chatbots come in three different tiers of sophistication, and picking the right one can be the difference between a successful investment and a waste of time and money.
Just like you decided how much redundancy you want for your infrastructure and how much security you want to implement in your systems, you’ll want to approach chatbot development with a similar strategy. You don’t want too much, and you don’t want to fall short either.
We’re looking for that goldilocks zone: we…
Map out your future — but do it in pencil. The road ahead is as long as you make it. Make it worth the trip. - Jon Bon Jovi
Building artificially intelligent chatbots can usher amazing new automation, insights, and ultimately revenues for your business ventures. So… times wasting, let’s get to building! Right? Wrong.
As with any other project, particularly those technical in nature, finding the balance between the deploy and learn approach and one that is more tempered in nature is a best practice. …
“Change before you have to.” – Jack Welch
Building a custom chatbot or voice assistant certainly means that your employees will spend less time answering calls, providing routine customer support, scheduling appointments, or whatever other mundane tasks for which you’ve designed your bot. It does not, however, mean taking human involvement completely out of the equation.
The optimal strategy for most business is to integrate bots into the workforce. No matter how much artificial intelligence we can pack into a bot, there’s always going to be times when a human being needs to take over the conversation.
In this article…
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