Founder & CEO of Goodreads.com
…escribed user trust like a bank; we want to be depositing in that bank a lot more than we withdraw. Indeed, I once heard that it takes five positive experiences to make up for a single negative experience. That’s an expensive exchange rate.
“Read 500 pages like this every day. That’s how knowledge works. It builds up, like compound interest. All of you can do it, but I guarantee not many of you will do it.” — Warren Buffett