3 Services That Can Make a Difference in the Hospitality Industry

Guest satisfaction is one thing that matters a lot in any hospitality industry. You need highly skilled reservation experts who are available 24x7x365 to answer all your incoming calls promptly and courteously and assist your guests.

You can go for different services for your hospitality business to increase your profits, such as -

· 24x7 Reservations & Information — The reservation experts can change or cancel existing reservations, make new reservations for future guests and can even process payments over the phone by integrating with your online booking system. Also, respond to any inquiries about your hotel’s location, directions, features, amenities, area attractions, rooms etc. They are responsible for maximizing room occupancy and average room rate through up-selling.

· 24x7 Hotel Telephone Operator — They answer incoming calls and direct calls to guest rooms, staff, or departments through the switchboard or PBX system. They take room service & maintenance requests and convey the message to your team via phone, text, pager, or email. The follow-up calls can also be made to make sure that the guest was satisfied with the services rendered.

· Retentions — Prevent Cancellations — The team of retention specialists are adept at preventing booking cancellations. They communicate effectively with guests who call to cancel a reservation and identify the reason behind their cancellation request. They try to resolve customer complaints/concerns, if any, through active listening, empathy and professionalism. In addition, they align your hotel’s features, amenities and pricing to the needs and interests of the customers to overcome their objections and make sure that they do not cancel the reservation.

In addition, they align your hotel’s features, amenities and pricing to the needs and interests of the customers to overcome their objections and make sure that they do not cancel the reservation. Moreover, they try to position the benefits positively and value of sticking with the current reservation with your hotel against any competitive offerings your guests may be considering.

Thus, avail these services to offer guest satisfaction and to increase the profit. You can choose Livesalesman to get all these services. For more information; you can read Livesalesman reviews, check LiveSalesman feedback or visit the website http://livesalesman.com/.