Why Salons and Spas Need a Virtual Receptionist?
A virtual receptionist understand very well that for short term gain, pressurizing or deceptively convincing clients to book expensive services, which do not address their needs or they may regret later, is counterproductive and can alienate your customers forever. Therefore, to cross sell or upsell, they offer your customers options that are in their best interests and hence make sense to them (e.g. suggesting a cut when someone calls about color). They do so in a helpful and educating manner encouraging your clients to return time after time for a blissful spa/salon experience.
When clients call in to show their displeasure with a service they experienced at your salon/spa, they are usually angry or even hysterical depending on how disastrous things went. Virtual receptionist handles the call that can make all the difference between losing your client forever and winning her/him for life. They lend a patient ear to your clients’ complaints, understand the problem, apologize sincerely, and offer to rectify the complaint as soon as possible following your salon/saps redo policy.
Moreover, they help you manage multiple marketing promotions. If you are a Spa/Salon owner, you do understand that running and executing simultaneous multiple coupon promotions in alliance with channels like Group on, Living Social, Guilt etc. and adapting you’re messaging accordingly is no piece of cake. It is easy to muddle up and get bewildered with different pricing structures and varied terms and conditions that apply to each of them.
Virtual receptionist are accustomed to working in an environment where they are expected to remember and effortlessly handle concurrent marketing promotions being run in spas/salons. Moreover, they are adept at the art of communicating the associated policies to customers who call in to redeem the vouchers with requests that cannot be honored, without making them upset. They know how to ease the pain of denial politely and positively by suggesting alternative solutions.
Whether clients are wondering about the rates or specials you are running, or want details on the products you use or the services you offer, virtual receptionist are always be prepared to accurately answer any enquirers that come their way and provide informed assistance to your esteemed clients. They also proactively brief your clients on your spa/salon cancellation/re-booking policy while scheduling an appointment to avoid any contention later on.
If you are seeking for receptionist services for your salon, then get in touch with LiveSalesman. For more information, you can read LiveSalesman reviews, check LiveSalesman feedback or visit the website http://livesalesman.com/
