OxiginCustomer Experience in the Retail IndustryThe importance of adopting customer experience (CX) in retail and the steps to promoting good CX.5 min read·Jul 12, 2022----
OxiginHow Small Businesses Can Win With Customer Experience (CX)Introduction4 min read·May 12, 2022----
OxiginAn Introduction to Customer Experience (CX)Customer experience isn’t an expense. Managing customer experience bolsters your brand. (Stan Phelps)3 min read·Apr 21, 2022----
OxiginImproving Customer Experience Through Artificial IntelligenceMerely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their…3 min read·Mar 3, 2022----
OxiginHumans and AI: A Symbiotic Relationship for Customer SuccessI think what makes AI different from other technologies is that it’s going to bring humans and machines closer together. AI is sometimes…4 min read·Feb 6, 2022----
OxiginAI: A NEW WAY TO GATHER CUSTOMER INSIGHTSKnow thyself. Know the customer. INNOVATE. (Beth Comstock)3 min read·Nov 24, 2021----
OxiginThe Lowdown on Customer Feedback ScoresCustomer feedback scores and how organizations can leverage technology in the design of their customer experience programs5 min read·Oct 20, 2021----
OxiginOXIGIN: A Unique Customer Feedback ToolCollect customer feedback on-premise and online4 min read·Oct 15, 2021----