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Paul Leenards

The 7 guiding principles of ITIL4 — principle 7 Optimize and Automate

With the new and updated version of ITIL there is also an update on the 9 guiding principles first introduced with ITIL Practioner. These…

7 min readDec 18, 2019

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The 7 guiding principles of ITIL4 — principle 7 Optimize and Automate

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Paul Leenards

The 7 guiding principles of ITIL4 — principle 6 Keep it simple and practical

With the new and updated version of ITIL there is also an update on the 9 guiding principles first introduced with ITIL Practioner. These…

7 min readDec 12, 2019

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The 7 guiding principles of ITIL4 — principle 6 Keep it simple and practical

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Paul Leenards

The 7 guiding principles of ITIL4 — principle 5 Think and work holistically

With the new and updated version of ITIL there is also an update on the 9 guiding principles first introduced with ITIL Practioner. These…

7 min readDec 9, 2019

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The 7 guiding principles of ITIL4 — principle 5 Think and work holistically

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Paul Leenards

The 7 guiding principles of ITIL4 — principle 4 Collaborate and promote visibility

With the new and updated version of ITIL there is also an update on the 9 guiding principles first introduced with ITIL Practioner. These…

6 min readNov 27, 2019

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The 7 guiding principles of ITIL4 — principle 4 Collaborate and promote visibility

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Paul Leenards

The 7 guiding principles of ITIL4 — principle 3 Progress iteratively with feedback

With the new and updated version of ITIL there is also an update on the 9 guiding principles first introduced with ITIL Practioner. These…

5 min readNov 25, 2019

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The 7 guiding principles of ITIL4 — principle 3 Progress iteratively with feedback

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Paul Leenards

The 7 guiding principles of ITIL4 — principle 2 Start where you are

With the new and updated version of ITIL there is also an update on the 9 guiding principles first introduced with ITIL Practioner. These…

6 min readNov 12, 2019

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The 7 guiding principles of ITIL4 — principle 2 Start where you are

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Paul Leenards

The 7 guiding principles of ITIL4 — principle 1 Focus on Value

With the new and updated version of ITIL there is also an update on the 9 guiding principles first introduced with ITIL Practioner. These…

5 min readNov 6, 2019

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The 7 guiding principles of ITIL4 — principle 1 Focus on Value

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Paul Leenards

Principles of Service Management

n the time of the ITIL update to version 3 I was involved with updating the ITIL training materials at Getronics PinkRoccade (former…

3 min readJun 4, 2019

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Principles of Service Management

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Paul Leenards

Is Incident Management the most important ITIL process?

In a recent discussion a senior consultant stated that “Incident Management is the most important ITIL process”. That is one of those…

4 min readFeb 5, 2018

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Paul Leenards

3 Steps approach to transformations

Over the years I have been involved in many transformation projects, reorganizations, culture changes and so on. I have read many books and…

3 min readApr 4, 2017

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3 Steps approach to transformations

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Paul Leenards

Paul Leenards

Principal Consultant at Idwell. Creating digital organizations that use innovation and experiments to engage with customers and colleagues.

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