Philipp SchoeckSurrounded by Idiots – A mandatory read for all CSMsIn customer success management, understanding human behavior is key to unlocking long-term client satisfaction and loyalty. I highly…Mar 30Mar 30
Philipp SchoeckVector Data Types: Exploring the World Through BlackberriesWe live in a new world, driven by artificial intelligence. Generative models have emerged as powerful tools capable of creating new content…Mar 25Mar 25
Philipp SchoeckTransforming Data into Action: Introducing the Customer Get Well PlanIn my previous blog series on Customer Health Scores in Success Management (Part 1 and Part 2), we discussed the intricacies of assessing…Mar 23Mar 23
Philipp SchoeckCustomer Health Scores in Success Management: Part 2Welcome back to the second part of our exploration of customer health scores. In Part 1, we had a closer look into the evolution from…Mar 10Mar 10
Philipp SchoeckCustomer Health Scores in Success Management: Part 1One of the main objectives of customer success management, is to establish strong and lasting relationships with clients. To achieve this…Mar 10Mar 10
Philipp SchoeckMaximizing Customer Retention: Achieving Virtually 0% Churn with Strategic Customer SuccessEvery SaaS business aims to minimize churn, the revenue leak that can significantly impact success. Achieving 0% churn is often considered…Jan 30Jan 30
Philipp SchoeckRethinking Customer Success: Insights from ‘The Effortless Experience’I recently completed my exploration of “The Effortless Experience” by Matthew Dixon, Nick Toman, and Rick DeLisi. I appreciate how the book…Jan 29Jan 29
Philipp SchoeckOptimizing Customer Success: Strategies and Operations for Client SatisfactionA Customer Success Manager (CSM) places utmost importance on ensuring customer success and satisfaction. This involves understanding…Dec 30, 2023Dec 30, 2023
Philipp SchoeckUnlocking Success: Navigating Career Paths in Customer Success ManagementIn today’s modern work culture, flat hierarchies and diminishing emphasis on titles are prevalent. Yet, I find it valuable to sketch a…Dec 30, 2023Dec 30, 2023
