Prateek SharmaHow Does ServiceNow Avaya Integration Refine Customer Service?ServiceNow is a CRM used by numerous contact centers, including Avaya, worldwide. It helps agents serve their customers by offering prompt…May 3May 3
Prateek SharmainThe Tech BibleTop 5 Call Center Wallboard Mistakes You Should Avoid Right Now!Source: NovelVoxApr 16Apr 16
Prateek SharmaAvaya Salesforce Integration — A Synergy That Enhances CXCustomer engagement and retention are primary pillars for every business across verticals. In the ever-evolving market, these pillars are…Mar 28Mar 28
Prateek SharmainNerd For TechCisco Salesforce Integration: The Masterstroke To Boost Business RevenueExceptional customer experience and prompt provision of solutions are key pillars on which the customer support department thrives. There…Mar 24Mar 24
Prateek SharmainNerd For TechAugment Contact Center Productivity Through WallboardsThe contact center industry has always been an information-rich vertical. It solely thrives on real-time data for churning better results…Mar 3Mar 3
Prateek SharmainThe Fresh Writes6 Ways To Enhance Patient Experience With CTI IntegrationJust like contact centers of different verticals, the ones associated with the healthcare industry face the same inefficiencies. This…Nov 24, 2023Nov 24, 2023
Prateek SharmainNerd For TechGenesys Salesforce CTI Integration: Empowering Agents To Deliver Faster SolutionsSalesforce is a prominent CRM but what if its capabilities get supercharged and allow delivering more personalized solutions by receiving…Oct 23, 2023Oct 23, 2023