Priscila AvilaStrategic Thinking: A Paradox for Junior Designers?Navigating the Path from Execution to Strategic Influence in DesignJul 24Jul 24
Priscila AvilaCan Organisational Culture and Team Dynamics impact Customer Experience?Spoiler alert: Yes, it can.Dec 19, 2023Dec 19, 2023
Priscila AvilaThe Idealist Service Designer — the part of the journey that no one tells you aboutThere is a pattern in those who, like me, have transitioned into the practiceNov 9, 20231Nov 9, 20231
Priscila AvilainUX Collective4 mental shifts to be a User ResearcherLearning to work and think differentlyFeb 2, 20221Feb 2, 20221
Priscila AvilaShould there be a Service Recovery System for Customer Failure?Two weeks ago, my cousin, Daniel, was taking a flight from LAX to Villahermosa (Mexico) with one stop in Mexico City. The first flight was…Dec 29, 20212Dec 29, 20212
Priscila AvilaEmpowered and inspired as a writerGoing to my Medium profile and noticing that I have only 10 published stories and over 50 Drafts… thoughts I wanted to share but never did.Aug 19, 20211Aug 19, 20211
Priscila AvilainUX Collective8 not-so-obvious tips for remote workshop facilitationAs remote collaboration became the only way to survive in business during pandemic times, we’ve adapted our lifestyle, adopted new…Jul 17, 20201Jul 17, 20201
Priscila AvilainUX CollectiveHow to build trust with users when doing remote researchMar 25, 2020Mar 25, 2020
Priscila AvilainThe StartupSo what is it with UX, CX, EX and Service Design?We felt almost fashionable when we first used one of these terms, and if you are in the design field, you’ve probably asked at some point…Jun 21, 20198Jun 21, 20198