Priscila AvilaCan Organisational Culture and Team Dynamics impact Customer Experience?Spoiler alert: Yes, it can.2 min read·Dec 19, 2023----
Priscila AvilaThe Idealist Service Designer — the part of the journey that no one tells you aboutThere is a pattern in those who, like me, have transitioned into the practice4 min read·Nov 9, 2023--1--1
Priscila AvilainUX Collective4 mental shifts to be a User ResearcherLearning to work and think differently6 min read·Feb 2, 2022--1--1
Priscila AvilaShould there be a Service Recovery System for Customer Failure?Two weeks ago, my cousin, Daniel, was taking a flight from LAX to Villahermosa (Mexico) with one stop in Mexico City. The first flight was…4 min read·Dec 29, 2021--2--2
Priscila AvilaEmpowered and inspired as a writerGoing to my Medium profile and noticing that I have only 10 published stories and over 50 Drafts… thoughts I wanted to share but never did.3 min read·Aug 19, 2021--1--1
Priscila AvilainUX Collective8 not-so-obvious tips for remote workshop facilitationAs remote collaboration became the only way to survive in business during pandemic times, we’ve adapted our lifestyle, adopted new…7 min read·Jul 17, 2020--1--1
Priscila AvilainUX CollectiveHow to build trust with users when doing remote research9 min read·Mar 25, 2020----
Priscila AvilainThe StartupSo what is it with UX, CX, EX and Service Design?We felt almost fashionable when we first used one of these terms, and if you are in the design field, you’ve probably asked at some point…6 min read·Jun 21, 2019--8--8
Priscila AvilaHow do you measure success?This afternoon at work, there was a presentation of a project a colleague has been working on for the last few months. It was a website…4 min read·Feb 1, 2019----