They know everything there is to know about your coffee, and how to get the best out of your brew. But it’s about more than that. They embody what Pact stands: that you should be able to enjoy the best coffee, fuss free, without any mystery or obfuscation.

They’re here to share your enthusiasm for coffee and life, and they take your views super-seriously. After all, it’s thanks to you we’re here at all! In their own words:

“I love hearing what the customers want and making it happen through our products!” Anna

“My favourite thing is working with my little team and when a customer is HAPPY with what I’ve done.” Ash

“Our customers are some of the best. They often catch me off guard with how hilarious they are in emails and social media.” Ruth

“The people I work with are pretty swell and it’s always lovely when you are really able to engage with a customer, it humanises them.” George

And best of all:

“I started as a customer myself and I love having the opportunity to communicate with people who also love awesome coffee!” Lucy

So, if you’ve got questions about coffee, how best to make it, and or what beans are best for your brew, don’t hesitate! Pick up that phone or fire up your email.

Or, if you feel comms shy, check out our brew guides on here, we’ve got a Drip Filter Tutorial and a Cafetière Tutorial up right now, with more to come.