Completely agreed ! Pasting the label of inefficiency out of a personal experience may not be the best way to look at things.
It is indeed difficult to accommodate these requests and also agreed that it is really demotivating to work when recognition, salaries etc are quite low in comparison to private sector.
Its also however important to acknowledge that no one forces anyone to take a government job and than be apathetic about their responsibilities. This is not a comment on everyone in government jobs but it won’t be wrong to assume this as a reality for a majority. There are indeed folks who work extremely hard, are super smart but not a majority for sure.
I believe that more than rescheduling or not , core issue here is about the delayed replies that Manas experienced. It does not take so many days to type a proper reply. May be if the Delhi possibility was highlighted earlier , he could have easily booked tickets to Delhi.