The Secret to Answering Behavioral Interview Questions
“Tell me about a time when…”
UGH! Behavioral interview questions.
No job seeker enjoys answering these “tell me about a time when” questions. Myself included.
They’re just as dreaded as the “What’s your greatest weakness?” question.
I can remember back in grad school doing my first mock interview with the career center on campus.
It was very intimidating, even more so than any real interview I’ve ever had.
They recorded it which of course was even more horrifying.
And I was really bad at answering the behavioral interview questions.
It was actually this experience and what I learned from it that made me decide to go into career advising.
A year later I was working as an intern in the same career center.
Eventually I became the director of a college career center and then started my own career coaching business.
You have more experience than you think
I remember my mock interview like it was yesterday. And a few years ago I found the video and watched the cringe-worthy performance (through my fingers).
I’d used the same example for every behavioral question because I thought I didn’t have any other “real” experience to pull from. After all, I was just a lowly graduate assistant with only one assistantship under my belt.
But now I realize this wasn’t true.
I could’ve pulled from so many other experiences for more variety of answers:
- My part-time jobs from college.
- My work as an orientation leader at my undergrad school.
- My leadership role in my student organization.
- My class projects.
- I could’ve even pulled from my work on my passion projects.
The tried-and-true method vs. modern experience
The formula for how to answer behavioral interview questions hasn’t changed much since my grad school days.
But the way people work has, therefore giving job seekers a new way to sell themselves in an interview.
Here’s what I mean.
When answering a behavioral interview question, you always want each answer to follow a method similar to the “CAR” method:
- C: State the CHALLENGE you faced.
- A: Describe the ACTION you took.
- R: Indicate the RESULTS of your action.
But unlike what you may have thought in the past, your examples don’t have to all come from traditional job experiences.
Today, people have side-hustles, freelance assignments, passion projects, and greater access to creative pursuits.
These bodies of work may be very different, but they all demonstrate your creativity, project management skills, and problem-solving skills. All things employers seek in potential employees.
The secret to perfect behavioral interview answers
The secret to answering behavioral interview questions perfectly is to gather relevant examples from ALL your sources of experience (paid, unpaid, volunteer, stuff done for fun, etc.).
Then, tell a single interesting story for each question that connects the dots for your listener.
Show how your “soft skills” used on your own projects will benefit the company on their projects.
Hard data (quantifiable results) and testimonials (qualitative results) will drive home your points, so always include them in each answer.
Also, anticipate further questions.
When practicing your examples, listen for holes in your information triggering a need for clarification or more details. A friend or a career coach is more likely to help you recognize those holes, so get assistance.
If you address those areas right away, the interviewer won’t have to keep probing. You’ll be a hero because you made their job easier by providing all the important info without being asked or reminded to.
The best way to prepare
There’s no way to prepare for every commonly asked behavioral interview question. There are just too many.
The only way to really predict which ones you’ll get is to look on Glassdoor to see if there are any interview questions listed for your particular job opening. However there’s no guarantee they’ll ask the same questions this time around.
Instead, the best use of your time and energy is to look at the list of required skills in the job ad, and come up with a different story for when you’ve previously performed each skill.
This is more manageable since that list is finite.
Always choose stories that show your success in performing the skill.
By focusing on the list of skills, you’ll have enough examples to use as answers for the unexpected questions.
Most importantly, you’ll be able to connect those dots from your past experience to your future experience.
Don’t forget to use the CAR method when drafting your stories. Doing so keeps your stories organized with a beginning, middle, and end.
Pulling from ALL your experience is a great strategy for someone who has a lengthy gap in their employment history. It’s also a good approach for recent grads with little to no professional experience.
Lori Bumgarner is the owner of paNASH, a passion and career coaching service that helps people get unstuck and pursue their passions and find work they love.