The stereotypical idea of a bank — elegant people sitting behind desks and stamping documents — is becoming history. Forecasts show that, by 2021, the majority of all financial operations in the UK will be done via an app. From the client’s perspective, banking has never been easier. But simply migrating isn’t enough — technology marches ever onward and, now, financial companies need to embrace automation, as well as ‘just’ digitalisation. Amidst all of this, no solution has ever been as critical as the ongoing introduction of AI.