How can you reinvent customer support?
Ilma Nausedaite

Cheers, Ilma. Awesome. When you strip business down to core principles, the premise is to deliver value for the community. The smallest units of business have to spring from this dynamic, and fractal out from there. So, through that lens, employees must support the customer and must understand the product and the structure surrounding it. Do you think your experiment has unified the business or made it more organic? I’ll certainly be discussing your ideas with the guys at work :)

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