Parker BlockThe Glass Ceiling of CXEvery brand and retailer wants to improve Customer Experience but few are making any substantive progress. Why not?Aug 1, 2019Aug 1, 2019
Parker BlockBezos’ Prime Concerns: Khan and CoaseAfter some initial shock about Jeff Bezos’ unusual tactic of calling out specific competitors and even his own team in his annual…Apr 19, 2019Apr 19, 2019
Parker BlockThe “C” word undermining retail growthThe story of how Apple launched the iPod and ate Sony’s lunch in two separate categories where Sony was the incumbent and Apple had no…Apr 9, 2019Apr 9, 2019
Parker BlockUnder Armour: Playing Small Ball with Big DataWith no network effect, the value of their app platform is under-leveragedMar 12, 2019Mar 12, 2019
Parker BlockGoogle’s Record Fine Reveals Amazon’s Antitrust AchillesAmazon’s announcements of its proposed purchase of Whole Foods and launch of Amazon Wardrobe inspired new levels of agita in the retail…Jun 29, 2017Jun 29, 2017
Parker BlockCombating Illiberal Populism: The Rise of Public Education“If a nation expects to be ignorant and free, in a state of civilization, it expects what never was and never will be” — Thomas JeffersonFeb 1, 2017Feb 1, 2017
Parker BlockNot Unprecedented: How the US responds to the threat of populism“There is nothing new in the world except the history you do not know”- Harry TrumanDec 17, 2016Dec 17, 2016
