Pat CalhounMoving to an intent-less virtual agent architectureIt’s been a while since I last posted on Medium — right before founding Espressive, in fact. The journey since then has been a…Jul 30Jul 30
Pat CalhounThe Need for SpeedThere was once a day when user experience experts were focused on visual and interaction design. In other words, they were focused on…Jul 9, 2018Jul 9, 2018
Pat CalhounIs Your IT Service Catalog Amazon-Like?It’s hard to find anyone that doesn’t shop on Amazon, which makes sense because Amazon’s vision is to be earth’s most customer-centric…Jun 22, 2018Jun 22, 2018
Pat CalhouninGood AudienceIs Your Collaboration Tool a Swiss Army Knife?Collaboration tools, like Slack, are helping teams communicate and become more productive. Slack enables collaborative channels, direct…May 2, 2018May 2, 2018
Pat CalhouninGood AudienceWhat if Spotify was a Chatbot?As consumers, we’re exposed to artificial intelligence (AI) every day, and it has made our lives immensely better. Look at apps like Waze…Apr 11, 2018Apr 11, 2018
Pat CalhounWhy Has “Shift Left” Failed in ITSM — And Can IT Reverse That Trend?“Shift left” in ITSM refers to moving the activity of providing resolution support as close to the front line and the employee as possible…Mar 27, 2018Mar 27, 2018
Pat Calhoun“When” you ask? The time is now!It’s August 2001 and I have an idea. The idea is bottled inside me, and it needs to be let out. So I set out on starting my first startup…Nov 6, 2016Nov 6, 2016