Paul GradieinZendesk EngineeringThe science behind consolidating Answer Bot production Models: Part 2In this post, we discuss the problem of information loss when naïvely merging pretrained embeddings.Oct 4, 2019Oct 4, 2019
Paul GradieinZendesk EngineeringThe science behind consolidating Answer Bot production Models: Part 1Answer Bot supports six languages, and we serve a single model for each language. Can we consolidate these into a single model?Jul 30, 2019Jul 30, 2019
Paul GradieinZendesk EngineeringMachine learning is blossoming at ZendeskIt is an excellent time for Machine learning at Zendesk!Jun 4, 2019Jun 4, 2019
Paul GradieinZendesk EngineeringMaking the most of Answer Bot: topic group visualization using t-SNEThe world of customer service is filled with questions. At Zendesk we offer a product called Support that companies can use to handle these…Jul 22, 2018Jul 22, 2018
Paul GradieinTowards Data ScienceVisualizing topic groups using t-SNEHow we used t-SNE to gain a birds eye view of our customer's incoming ticket stream.Jul 13, 20182Jul 13, 20182