paul.stittThe days of premium rate numbers are numbered — it’s time to prepare for the inevitableWhat has happened?Oct 26, 2015Oct 26, 2015
paul.stittWhy do call centre agents have such a bad reputation?A recent survey has revealed that call centre agents (operators) are in the second most hated profession in the UK — only traffic wardens…Oct 26, 2015Oct 26, 2015
paul.stittContact Centre WFM — The difference between Sinking and SailingAll at sea?Oct 26, 2015Oct 26, 2015
paul.stittNorth Yorkshire Council selects injixo WFMNorth Yorkshire County Council has just selected injixo WFM software for its Contact Centre. NYCC Customer Service Centre provides…Oct 26, 2015Oct 26, 2015
paul.stittCall Centre Agents in Twitter Jail!Bail out your ‘Best’ agents — It’s Twitter TimeOct 26, 2015Oct 26, 2015
paul.stittWhat do the next three years have in store for the UK contact centre industry?Some interesting facts have been reported by ContactBabel on the state of the UK contact centre industry in 2015, together with some…Oct 26, 2015Oct 26, 2015
paul.stittAre you Stressed Finding Budget for WFM?The Contact Centre Wizard of OpsOct 26, 2015Oct 26, 2015