The solution…..it’s right in front of you
Problems manifest every single day in many different forms. Without going way to broad on this, I want to focus on technology, the use of it and why I sometimes struggle implementing new tech.
The thing with tech is trends. Trends bother me very much! I have no problem with change, moving with the latest and greatest, so long as it adds something more. However, certain tech can cause a trend that you don’t need to be part of.
The perspective I want to impart is primarily from an operational angle within a business. Technology is a huge investment and with the prevalence of so many technology options often the money is miss-invested, mainly into a shiny new trendy app. The huge consequence of tech trends is they become a hindrance. And there is nothing better than a misaligned piece of technology to evoke extreme negative emotions.
When your current platform stops looking like a cutting edge application, is when I’ve found software gets the guillotine. Unfortunately this is illicit’s a false dichotomy. The software is old or the users are not being effective, the software looks old, therefore the users are effective. Stupid old software.
It’s not the software’s fault, it’s lack of features or it’s seemingly unhelpful user interface, most likely it is the users and their attitude toward the product. As I’ve written before, by enlarge, you don’t have a product problem, you have a people problem.
I am fully aware, that in some cases software is a bane, a reason to scream at your machine. But truthful, I believe this is rare.
I have often sided in favour of organisations to reinvest in the existing software. Integrate it with your other platforms, or perhaps get the vendor on site. Customise it a little more, but before you jump you need to know why you leverage tech in the first place. There is a high chance you do not need to throw it out.
As a freelancer, hired to resolve I.T. system issues, my first port of call is to assess what is currently in place. To understand what it’s truly capable of and then to conduct a user based competency assessment, usually focused on the predominant users. This helps a lot in establishing next steps. Often, some specific training and customisation can lead to huge gains, that can save the business thousands of dollars of CAPEX/OPEX investments.
Look at what you’ve got before you go shopping. Go seek out the vendor and ask to get a system/user assessment done. If you have a bit of charm, you can usual coax the vendor into doing the assessment for free. With the knowledge that you are likely to remain as a client and potentially invest further money into their product, the vendor should come skipping into your offices.