On chat as interface
Alistair Croll
78234

The experience of chatting with someone allows for what German philosopher Axel Honneth calls ‘Anerkennung’, basic recognition of the other as unique and meaningful in a way that apps and social networks don’t. It allows for conversational service. From that article:

Conversational Services are about one-to-one relationships with customers, about staying in their context and talking by their definition of value.

It’s great to read your thoughts about the wide field of possibilities that chat-based intefaces open up. I think I will call my chat-based personal assistant “Bash”.

Like what you read? Give Paul Kunneman a round of applause.

From a quick cheer to a standing ovation, clap to show how much you enjoyed this story.