I’ve always been a big fan of the RITE (Rapid Iterative Testing and Evaluation) method. Why? RITE is a fast, powerful, and low-risk method for enhancing product designs. RITE also provides an opportunity to bring together your product stakeholders and offers an…

A few months ago I decided for the first time to write a user manual to provide others with insights on how they can work…

Why do user researchers make good managers? This is a question that I have pondered since I became a user experience manager. On reflection I’ve found that four core skills have served me well as an individual contributor and a manager.

I’ve often been asked by colleagues why I left a tenured faculty position to jump into the tech industry. You might be reading this and thinking “why would anyone give up a job for life?” I see myself as having been fortunate to see the impact of…

During my career I have worked on a lot teams. One question that I have tried to answer is “what makes a successful team?” I still don’t have a complete answer to this question, but in my experience there appear to be three characteristics which are fundamental…

What do you do when you’re the sole researcher working on a problem area for your company? I have been in this situation multiple times in my career…