Trust is a dynamic relationship. It is tentatively granted, then tested over time. — Co-authored with Manish Kothari, President, SRI International In our introductory article “In AI we trust?,” we introduced three principles to help product designers, developers and managers begin to think about ways they can design intelligent systems that inspire trust with users. Here, we dive deeper into the second principle that…

User expectations and perceived risks drive trust requirements. — Co-authored with Manish Kothari, President, SRI International In our introductory article “In AI we trust?,” we introduced three principles to help product designers, developers and managers begin to think about ways they can design intelligent systems that inspire trust with users. Here, we dive deeper into the first principle, grounded…

How might we design intelligent systems that inspire trust? — Co-authored with Manish Kothari, President, SRI International We’re presently experiencing a major shift in technology led by developments in artificial intelligence (AI). While we place our trust in technology every day, with AI, we’re starting to receive recommendations by machines. As a result, our perceived risks, whether real or imagined…

Inspire the crowd by avoiding these four common presentation errors — Creating persuasive presentations is an essential part of business success. Unfortunately, it’s the rare person who does it well, and it’s ALL PowerPoint‘s fault. Well, perhaps that’s an exaggeration, but consider the world before digital slide software… The 80’s: a medical conference watching my doctor dad present. It was him…

Early 2015, the three cofounders of CarGlass, Stanley, Yu, and David, came to our studio with the concept for an augmented-reality app to serve personalized news, information, and tips to drivers. We led them through our discovery workshop, and arrived at their key differentiator and the principal focus on which…

Otto Radio is built on the idea that your digital lifestyle doesn’t have to stop just because you’re on the go. They exist to transform the time their listeners spend on everyday tasks like driving, cooking and exercising into opportunities to learn, be entertained and stay informed about the things they care about most. This is Benjamin, like a lot people, he’s busier than ever just trying to get ahead…

Librato helps companies transform their monitoring data into valuable insight with powerful data processing, beautiful visualizations, and versatile alerting. If you can measure it with a computer, even a tinsy one, Librato can show you what’s going on inside…

DataRobot is a Boston-based startup that provides software to turn mild-mannered DataScientists into DataScience Superheros. This is Clark, he’s a data scientist, and his job is to build accurate, predictive models…

Belmont, CA A chance meeting at a design event in 2004 led to a decade of collaboration with “the ERL,” Volkswagen’s strategic presence in Silicon Valley. In the time since our meeting, the ERL has grown from 30 employees to well over 100. …