Paul Bellows – Medium

Paul Bellows

Let’s make talking robots!

One of the things we create at work is conversational agents. They may appear as chat windows on websites, answer calls to a contact…

Mar 2, 2023

Mar 2, 2023

I’ve failed at OKRs. You?

Have you, like me, failed at OKRs? Have you set objectives to fix broken windows, only to find more shattered glass? Have you reported…

Feb 4, 2022

Feb 4, 2022

10 lessons on digital government

One of my professional habits is talking to digital leaders in government. I like to ask them how they achieved success in digital…

Aug 15, 2020

Aug 15, 2020

California hacks procurement

Last week I got to spend a morning in Sacramento, CA at the DMV. Spending time at the DMV is not something most people get excited about…

Oct 27, 2019

California hacks procurement

Oct 27, 2019

Government doesn’t need a CRM

I’ve have multiple conversations lately with public sector clients who are searching for a CRM (Customer Relationship Management software)…

Mar 20, 2019

Mar 20, 2019

How to run a more profitable services team

People who run professional services teams often optimize systems to aim at the wrong metrics. By aiming at more useful metrics, you can…

Feb 21, 2019

Feb 21, 2019

Building digital teams in government

My team and I at Yellow Pencil are developing a roadmap for digital transformation. It’s based on lessons learned from organizations you…

Nov 23, 2018

Building digital teams in government

Nov 23, 2018

4 facets: perspective seeking in digital projects

Years ago I built a simple tool to help me think about digital projects, and I still use it today. It’s not a comprehensive framework for…

Oct 15, 2018

4 facets: perspective seeking in digital projects

Oct 15, 2018

A formula for the cost of web content

If you run a mid-sized public sector website then you could be spending $400,000 each year in hidden content costs.

Oct 4, 2018

Oct 4, 2018

The value of diversity for leaders

I believe that leaders investing in diversity is the most expedient path toward improving the outcomes of technology transformation…

Oct 1, 2018

Oct 1, 2018

Paul Bellows

Paul Bellows

Once and future songwriter, digital transformation for organizations, north but not as north as some. yellowpencil.com

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