Hey, Reid Hoffman, that (scale-up advice) ain’t right

Customer neglect is a good strategy?

“Provide whatever service you can, as long as it doesn’t slow us down. And that may mean — no service!” Reid Hoffman.

This is the advice given to the next generation of entrepreneurs by Reid Hoffman — doyen of Silicon Valley, co-founder of LinkedIn and one of the masterminds behind the early success of PayPal.