Artificial Empathy Systems and Design Research at Scale
Justin Tauber
5318

Interesting article. Your projection of how an AE might work with a researcher looks plausible, but I suspect (on present evidence) that AI may also involve working out the answers to questions about people’s needs on the basis of statistics of demographic, sales, journeys, web access times etc. without needing to carry out some of the interviews that are done now.

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