Exploring Voyp’s Call Context Feature: Enhancing Your Voice Assistant Experience

Paulo Taylor
4 min readOct 16, 2023

Meet Voyp, your trusted voice assistant app that takes the art of making phone calls to the next level. Imagine being able to convey your needs, and Voyp effortlessly handles the call for you. From booking restaurant reservations to ordering takeout or scheduling appointments, Voyp streamlines your communication in a seamless and user-friendly way. This is particularly interesting for individuals with any kind of speech impairment, providing them a tool that will give them a new voice

Empowering Calls with Artificial Intelligence and Natural Language Processing

Voyp harnesses the power of Artificial Intelligence (AI) and Natural Language Processing (NLP) to make your phone calls feel remarkably natural. The recipients on the other end of the line will genuinely believe they are conversing with a real person, adding an extra layer of authenticity to your interactions.

Introducing the Crucial Call Context Assistant

One of Voyp’s standout features is the Call Context Assistant, a tool designed to enrich your calling experience. When activated, this AI Assistant takes an extra step before initiating the call, ensuring that it has all the necessary information at its fingertips. By doing so, the AI Assistant prevents any possibility of misunderstandings or fabricating details during the conversation.

Step One: Number Selection

The process begins with selecting the phone number you wish to call. Once you’ve chosen the number, the assistant swings into action, collecting data about the establishment you intend to call. If successful, it feeds this information to the AI Assistant and guides you in specifying additional details about the call.

To help you better grasp the magic of Voyp’s Call Context Assistant, let’s consider two diverse scenarios:

Scenario 1: Calling a Pizza Restaurant

Imagine you want to call Domino’s Pizza. Voyp’s assistant quickly identifies the type of establishment and, when you mention your desire to order a pizza, the AI Assistant promptly requests any necessary particulars to fulfill your request.

In this case, the user says “I’d like to order a pizza” and the AI Assistant replies:

Sure, I can help you with that. You said you wanted a pizza. Could you please provide me with the following details for your order?
1. What size pizza would you like (e.g., small, medium, large)?
2. What type of pizza would you like (e.g., pepperoni, cheese, veggie)?
3. What toppings would you like on your pizza?
4. Would you prefer delivery or takeout?
5. Do you have any specific preferences or special instructions for your pizza?

The assistant will try to gather all the details about the pizza order and once the user provides the necessary details the assistant will start the call

Call Context — Pizza order scenario

Scenario 2: Booking an Appointment at a Hair Salon

Now, envision calling a hairdresser in New York to schedule an appointment. The assistant recognizes the nature of the call and adapts its requirements accordingly. In this case, it will seek a distinct set of details tailored to booking appointments at a salon.

In the following case, the user says “I’d like to schedule a haircut” and the AI Assistant replies:

Sure, I can help you with that. Can you please provide me with the following details for the haircut appointment:
1. Preferred date and time for the appointment?
2. Any specific stylist you would like to request?
3. Any specific haircut style or requirements?
4. Your contact information (phone number or email) for the salon to confirm the appointment?
Once I have this information, I will make the call and schedule the appointment for you.

As you can see, the assistant prompts the user with a new set of questions adapted to the new scenario and once it has enough details it will continue with making the call on the user’s behalf

Call Context — Hairdresser scenario

Seamless Call Execution

The Voyp assistant strives to gather as much relevant information as possible. Once it deems that it possesses all the essential details, it proceeds with the call. During the conversation, the assistant uses the context you’ve provided to navigate through the call smoothly, ensuring a seamless interaction that leaves no room for confusion.

In a world where convenience is paramount, Voyp takes the hassle out of making phone calls, providing you with a personalized and authentic communication experience. So, next time you need to make that important call, trust Voyp to understand your needs and represent you in the most natural way possible.

For more details check out Voyp’s website at https://voyp.app

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