So thankful that you had the courage and took the time to write up the details of your horrible experience. The screenshots are superb and the timeline really helped me understand the vulnerability of using SMS for 2-factor authentication. Before seeing that I thought of an SMS hack as a theoretical possibility but not realistic. I switched over to Google Auth within the last week or so because it was required on Coinbase. They said that SMS was no longer secure. Could that change be due to your experience? If so, good for you. Many thanks!