MoeGo

Disclaimer: I do not have all of the key details of MoeGo’s user base, and I am making assumptions, based on limited information. This article is simply me diving into a really unique company and exploring a few UX enhancements I would make.

What is MoeGo?

MoeGo stands as a pioneering force, revolutionizing the pet grooming industry by providing a seamless platform for connection and communication among its participants. Through innovative software, MoeGo empowers groomers to not only enhance their business but to truly thrive. As a testament to their success, MoeGo is now embarking on an exciting journey of expansion, extending their impact beyond grooming to encompass other crucial facets of the pet industry.

Who Uses MoeGo?

What do they have to say about it?

This feedback was gathered from https://www.capterra.com/p/165732/MoeGo/reviews/

What should be addressed?

This three biggest problems I saw when going through reviews of MoeGo were:

1. You cannot split payments
2. Price of texting is high
3. Ability for staff to not allow booking with certain pets

I will be diving into the third point above, allowing staff to not allow certain pets to book with them. I believe this could happen for a variety of reasons and think it is an important option to give the staff members.

Why would users want to do this?

After talking to a dog groomer, I have discovered a few reasons that a groomer may want to permanently deny service from a pet they have worked with.

• Pet is aggressive
• Staff member has been injured by pet
• Pet parents have been rude or aggressive towards pet parent

Proposed Solution

After reviewing the areas of MowGo that I can access (as I am not a groomer), I believe the best path forward would be when a staff member approves a booking request, I believe the workflow would look something like this

Considerations

When looking at this problem and the solution I have proposed there are a few things to take into consideration

1. Owner Approval: If staff has access to approve and deny their own appointments we may want to make it a requirement that the manager or owner must approve any permanently declined requests
2. Pet Parents: Many pet parents may be confused if they are not sure why they can’t book with their favorite groomer. We may want to send a reminder to the groomer to give the pet parent a call and explain why they can no longer book with that groomer
3. Groomer Decline or Company: We also may want to consider the idea that users may want to decline a dog from all of their groomers and not just one, this is something I envision being done on the owner/manager side of things.