Five Keys To Winning With A Mobile-First Approach To IT Management
RMM Solutions for Better, Safer Utilization of Mobile Devices
Remote Monitoring and Management (RMM) solutions allows managed services providers (MSPs), IT administrators and IT security administrators to proactively and remotely monitor and manage mobile devices and endpoints on customer’s network, in order to provide support services.
Using RMM software and RMM tools, the administrators can provide RMM services from mobile devices too. This would mean that in addition to providing continual instant support to customers from the remote, the administrators themselves can work through remote mobile devices. So, they can be anywhere, but still provide support — anywhere, anytime support.
Since mobile technology is advancing and businesses require instantaneous communication, along with BYOD certain considerations must be prioritized to make the best of both RMM solutions and mobile technology.
Important Considerations for Mobile Technology and RMM Solutions
Versatile Monitoring
RMM Solutions have advanced to being compatible with different types of software (applications), servers and devices, and different types of operating systems such as Windows, iOS, Linux, etc.., The different types of devices include smartphones, networked devices, routers, firewalls and security systems. Both large enterprises and small businesses can benefit from RMM due to its versatility.
Instant Alerts and Response
IT administrators need to constantly know the status of the network, devices, apps, etc.., that are under their administrative control (even if they are an MSP). A well set RMM solution enables the admin to keep tabs of the happenings in the network that they are responsible for. Whenever an issue occurs, the system should trigger an alert and the admin should instantly receive the alerts.
When IT administrators are able to access the RMM system through a mobile device, then they would be able to immediately respond to any issues that there may be, from anytime and anywhere. They could take corrective action to fix the issue and business continues with least downtime. In traditional methodologies, the issue, alert, communication of alert and response took considerable time and more often it resulted in business downtime, loss of revenue and sometimes the reputation. Without Mobile technology + RMM, the IT administrators would have to log on to the enterprise/corporate network and connect to the servers through secure communication and then address the issue.
Multi Mobile OS Support
There are numerous mobile operating systems and different types of mobile devices. The RMM solution must be compatible and function on Android, iOS, Blackberry and other operating systems. With BYOD, some employees may prefer Android, while others may prefer iOS or other mobile operating systems. The RMM application must function well in all these operating systems.
Versatile User Interface
The user interface of the RMM solution must suit accessibility on common types of mobile devices like — smart phones, and tablets. As surveys have shown that most employees respond rather quickly when communicated over mobile devices, having an interface that can be eaily accessed and worked upon even on smart phones with small screen sizes would be a significant advantage.
