The daily reality for a lot of busy teams still involves a lot of manual, repetitive record keeping. This won’t change any time soon — most of it’s critical for running a secure and efficient business.
But it doesn’t need to be so painful. Record keeping shouldn’t be an extra job on top of the actual job.
Trail was designed to make the working day easier. But after talking to hundreds of front & back of house teams, we realised record keeping was the single most painful part of their job.
So we set out to fix it and came…
It’s been another bumper year here at Trail HQ! 🚀 We’ve smashed our targets, secured another round of investment, grown our customer base with loads of fantastic new names, won awards for global expansion and have joined Oracle for their startup cloud accelerator programme.
Oh and if that wasn’t enough, we’ve also developed our product and solved many of the problems that the service sector face on a daily basis.
A raft of new customers also brought us a bunch of fresh challenges. Thankfully we love a good challenge — here are the highlights:
Managers will now see an “Add item” link at the end of every checklist.
Look out for the new flag icon next to items on a checklist
Sometimes when you’re setting up or editing tasks you need to see the task content, for example what your compliance, auditing or cleaning tasks will look like to your teams.
Maybe you need to show a local authority or your internal auditing team. That meant jumping around from the Task Planner to your teams Trails to find an example of each task.
Not any longer! You can now quickly preview the content of any task in the Task Planner, all your eggs in one handy basket!
You can view each task one at a time or hit the “Preview all”…
In case you hadn’t guessed already, we really love tasks — well, more specifically completing them! It’s at the very heart of Trail. 🎉
Teams follow a Trail of tasks each day. But if tasks aren’t shown at the right time, don’t have the right content or not shown to the right person then, well, they’re no better than paper checklists.
That’s why we’ve made the way you create and manage tasks better.
Worry no more, we’ve just launched “Task Tags” 🎉
Tags are super simple, they allow you to label your tasks with anything you like (e.g roles, departments, importance or type of task).
Say you’re a restaurant who wants to split your tasks into “front of house” and “back of house”. Easy… just tag the relevant tasks and your teams can now filter their Trail just by those tags.
So each team only sees what they need…
Hospitality admin can be pretty repetitive, the same tasks day after day…
Every day Trail teams are checking off the same tasks, over and over again.
They have to — in some cases it’s the law but more importantly, it helps large organisations maintain the standards that we as customers are used to.
They used to do it in paper log books (now that was dull 😒)
Trail replaces that paper log book, with an app on shiny tablets and phones, devices that…
Head of Product @trailapp