….J. Garett in his book “The Elements of User Experience” singles out five main stages of UX design: strategy (what and how the product must do), scope (‘must-have’ product’s features and elements), structure (interaction of information), skeleton (interface elements and interaction goals integration), and surface (product’s appearance).
…rtaining thoughts and feelings — negative about his current job and positive about other prospects. Educating himself. Being around people who are successfully doing what he wants to do. All of these things can contribute to him eventually taking the action he truly wants.