Contribution#3 — a benchmark of 10 French Legal Techs

On January 31, 2019, TOLTEC posted on its website a comparative study on the contracts provided online by 10 so-called general-purpose Legal-Techs operating on the French market.

The 10 Legal Techs are: Captain Contract, Contract Factory, Legal Act, LegaLife, Legal Place, Legal Start, Legal City, NetPME, Rocket Lawyer, Wonder Legal.

The study focuses on an assessment of the quality of a “service contract” generated “in real time”. For each Legal-Tech, the generation of the contract was filmed in real time and gives rise to a raw video, in order to remain factual and to allow everyone to objectively visualize the customer experience.

The exercise was carried out under identical conditions for all the sites, the three evaluation points being: the customer journey, the legal quality of the contract and the price of the service.

The objective of TOLTEC is to guide entrepreneurs and lawyers in the selection (or non-selection) of such tools.

The study focuses on an assessment of the quality of a “service contract” generated “in real time”. For each Legal-Tech, the generation of the contract was filmed in real time and gives rise to a raw video, in order to remain factual and to allow everyone to objectively visualize the customer experience.

The exercise was carried out under identical conditions for all the sites, the three evaluation points being: the customer journey, the legal quality of the contract and the price of the service.

The objective of TOLTEC is to guide entrepreneurs and lawyers in the selection (or non-selection) of such tools.

Synthesis

In general, the services offered by these Legal Techs deserve to be tried. Some sites allow a real time saving and even a reduction of the risk of errors by the relevance of the questions asked during the generation of the contract, with a very good quality / price ratio.
We recommend corporate law firms and lawyers to try the tools on offer, some are stunning.

Customer journey

Our best experiences: Contract Factory, Legal Life, Rocket Lawyer and Wonder Legal.

Contract Factory integrates the legal information of the parties (capital, address of the registered office, identity of the corporate officer, etc.). Thus in our study, the relevant information relating to the service provider and the customer is filled in by simply indicating the name of the company, which allows in a few seconds to avoid a tedious seizure, but also to perform a first-level control when the existence of the company and identify the leader entitled to engage.

Captain Contract imposes the passage by an expert and / or a lawyer, offers only one subscription and does not allow the purchase by the act, even if the tariff of the subscription is the most competitive of the market, the commercial approach did not seduce us.

Rocket Lawyer impresses by the efficiency of its interface, the range of services offered and in particular the possible online signature of a service agreement which is two pages long and which leaves a very large space for the application of the common right. If for the lawyer the approach of Rocket Lawyer is disturbing, for the entrepreneur it is really attractive.

Wonder Legal allows you to directly visualize the construction of the clause.
Faced with all this creativity, the actors who do not offer an overview of the contract and the integration of the elements of personalization before the purchase of the act, namely NetPME ,Legal Act and Legal Start, appear to us to be counted down of the market, especially since they are often more expensive than the most interactive players.

Collection of personal data, attention we invite the DPO of Legal Techs to an audit of their practices, we were surprised by some …

Legal quality of the documents proposed and generated online
Our best experiences: Contract Factory, LegalPlace, Rocket Lawyer and Wonder Legal

Price of the service

Best Selling: FFS — Legal Life and Rocket Lawyer / Subscription — Captain Contract

Captain Contract: you have no choice, the minimum price to have a contract will be 114 euros HT (136 euros TTC), the purchase by the act is not proposed, you will get the document after subscription of the subscription. Note, however, that the subscription service provided for 136 euros TTC offers the best quality / price ratio of the market.

Contract Factory: a price of the act at 34.90 euros HT (or 41.80 euros TTC) for the “Direct Pack” OR a price of 54.90 euros HT (or 65.88 euros TTC) for the “Pack Complete “. The added value of the “Complete Pack”: a gap of 20 euros for a word version and 30 days of additional changes, less competitive than LegalPlace, for a similar service. No subscription.

Legal Acte: A price of 50 euros HT (60 euros TTC) for a document to discover and will be delivered as is. Legal Acte is positioned in the high range. We did not identify a subscription.

Legal Life: A price of 19 euros including VAT for a single purchase OR a free trial of one month, then 39 euros per month including VAT, for access to the entire LegaLife service offer. A flat, the contract is transmitted in pdf, but remains easily exportable in a text format.

Legal Place: You have the choice between the “basic pack” 22.90 euros TTC and the “complete pack” 29.90 euros TTC, with the possibility of modifying the generated document for 15 or 45 days, more competitive than Contract Factory, for a similar service. The exchange with a lawyer is optional, it is a telephone exchange of 20 minutes, it is offered at a very competitive price of 29.90 euros including tax, we have not tested.

Legal Start: A price of 29 euros HT (34,80 euros TTC), that you pay without being able to anticipate what you will receive, knowing that the contract received is a non personalized document which will have to be adapted to your needs.

Net PME: Subscription — A price of 29 euros HT / month (for an annual commitment) or 39 euros HT / month (for a commitment cancellable each month) for the subscription to the offer of services in line with the market. Document only: A price of 75 euros HT for the document alone, the highest price observed and more expensive than the monthly subscription … even if the documentation is stamped “Legislative Editions”, it is the most expensive of our bench of ‘trial.

Rocket Lawyer: A price of 19.90 euros including VAT for a single purchase OR a free trial of one month, then 39 euros including VAT per month, for an access to the whole of the offer of services. The signing of contracts online is included in the fee-for-service price. A serious competitor for the other actors. IMPRESSIVE.

Wonder Legal: A price of 40 euros including VAT for the document alone OR a free trial of one month, then 39.95 euros per month, for access to the entire range of services. If the offer at 39.95 is close to those of other players, the offer at 40 euros is less competitive … even dissuasive and pushes the subscription, it is probably studied for …

In general, pay attention to the prices without taxes, on the 10 actors tested, 6 propose prices TTC and 4 prices HT, even if most of the customers are companies, all are not, and the discovery of the price TTC with the moment of payment may lead the customer to refuse to finalize the transaction. Beware of the disappointment of the customer attracted by a call price, to discover the outline of the contract, the contract from 39 euros (example of Net PME), 39 euros being the monthly price of the subscription and the price of the act being 70 euros.