This story is unavailable.

Ultimately many legal disciplines — family, employment, crime, probate, immigration — have clients that want face to face interaction with a real person. These clients are often at an inflexion point in their life facing a crisis and in need of emotional as well as legal support. The virtual law firms, the legal tech fraternity (and it is a fraternity not a sorority), the AI geeks, the Richard Susskinds, all appear to overlook the criticality of human interaction — they appear to want to reduce everything down to a scaleable process at minimum cost driven by IT, the direct opposite of what many clients want which is a sympathetic ear, a cup of tea and some understanding and empathy from a real person.

One clap, two clap, three clap, forty?

By clapping more or less, you can signal to us which stories really stand out.