So we’ve made it to the end of 2017, and retail’s survived another year.
And what a year!
2017 saw Amazon devour Whole Foods and expand into Australia, and Starbucks teach us some interesting lessons in mobile ordering. Digital continues to be a focus in restaurant and food service, and physical retail is rediscovering the power of personal service.
And by far and away our most popular article of 2017, Why grocery stores are adding IoT to the shopping list shows that connected tech is now a major focus for retailers in all categories — a trend that continues across customer-focused industries.
So what about 2018?
Retailers will continue to make progress, not just in integrating technology into their operations, but in fostering a customer service / customer experience mindset. Keeping valuable customers happy will be a major focus — as will keeping up with Amazon. We’ve combed through the predictions (it’s that time of year; everyone’s doing it!) to come up with this handy infographic. The most popular predictions are hardly surprising, but it’s always interesting to see the split between technology and service predictions. Check it out.
Plexure’s predictions for 2018
Take a look at this Disruptor Daily article to get Plexure CCO Christopher Dawson’s 2018 predictions, and see why he thinks retail’s a prime candidate for some heavy disruption in the coming year.
Originally published at www.plexure.com on December 14, 2017.