To be clear, this is just the beginning of the bots era, and there are many developments to come. The leaders in this space — Kik, WeChat, Line, Facebook, Slack, and Telegram — all have their own ideas about how this is all going to play out. But one thing I think we can all agree on is that chat is going to be the world’s next great operating system: a Bot OS (or, as we like to call it, BOS).
This all might seem too simple. But to us, that’s the beauty of bots. They can reduce friction to as close to zero as computing allows. A Forbes reporter recently described using Kik to scan a code on the wall at a restaurant in Waterloo, Kik’s hometown. The scan brought up a bot, which asked her what she wanted to order. She asked for a Diet Coke, and minutes later it was brought to her table. Describing the experience, she said: