Gloria Suzie Kim
Jun 4, 2018 · 1 min read

I would add to this “clearly defining some desired outcomes” or “benchmarks of success”, such as “what is the relevance to the business, and what kind of impact would we want to get out of this?”

    Gloria Suzie Kim

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    🌏 Senior User Experience Researcher at Pocket/Mozilla. Welcome to my little corner of the web. https://www.pinterest.com/gloriasuziekim/