Well done. I worked at a shelter for a few years and you’re right on the money. I try to be sensible — and not to offend people with my language — but I can’t tell you how quickly so many of my stories about the shelter have only been accommodated with a depressing lull in this conversation. I’ve learned when it comes to the real front line — no one really seems to want to hear about it (unless they’ve been there too). These same people (who avoid this LARGE part of the conversation) are very quick to reflect on how someone is or isn’t PC.