ISO9004

In 1947, the International Organization for Standards was established to coordinate the development of standards and specifications for products, services, and business procedures around the world. Because of language issues, ISO was used as a worldwide acronym. It includes over 19,000 standards covering practically every aspect of technology and business. ISO 9004, is a tool for quality management that was initially published in 1987 and was most recently updated in 2009. ISO 9004 is a magnanimous term for standards established and published by the International Organization for Standardization (ISO). The current version of this standard is ISO 9004:2009 , which is titled as “Managing for the sustained success of an organization-A quality management approach” This standard is not intended to certify a company, but rather to act as a guide to help a quality management strategy achieve long-term success. This standard is applicable to all businesses, regardless of their industry. The standard can be used in conjunction with ISO 9001 or as a stand-alone guide to assist enterprises in achieving and maintaining long-term goals. ISO 9004 has a broader focus on quality management than ISO 9001; it covers the needs and expectations of all relevant interested parties and gives guidelines for the organization’s entire performance to be improved in a systematic and continuous manner. It advocates self-assessment as a valuable tool for evaluating an organization’s maturity level, including leadership, strategy, management system, resources, and procedures, in order to discover areas of strength and weakness, as well as chances for improvement or innovation, or both. The ISO 9004 document contains clauses that are similar to those found in the ISO 9001 requirements standard. The purpose is to provide assistance on how to implement and upgrade procedures developed in accordance with ISO 9001 regulations in order to ensure the quality management system’s long-term success. PURPOSE ISO 9001 establishes a framework for a systematic approach for managing an organization’s processes in order to ensure that its products and services are consistent and fulfil customer expectations. ISO 9004 is designed to assist enterprises in extending the benefits of their quality management system (QMS) to all stakeholders, resulting in long-term success. CERTIFICATION ISO 9001 is a set of requirements that can be used to certify an organization’s compliance with those requirements. ISO 9004 is not a certification standard. It’s a guide for ensuring achievement of continual improvement. Focus ISO 9001 is largely a customer requirement standard, guaranteeing that, established customer requirements are met and that effective customer feedback is addressed. To achieve long-term success, ISO 9004 focuses on addressing the needs of consumers and other interested parties. Continual Improvement Continuous improvement of the QMS is primarily accomplished in ISO 9001 by conducting management reviews, internal/external audits, and corrective/preventive actions. ISO 9004 encourages enterprises to conduct self-assessments in order to identify areas of strength and weakness, as well as potential for improvement or innovation, or both.