Photo by Randy Fath on Unsplash

If I had asked people what they wanted, they would have said faster horses.

— Henry Ford (*widely attributed to him, but no actual evidence exists that he ever said those words).

This famous adage is widely quoted in conversations about innovation.

Should we build what our customers want?

Or…

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Photo by Towfiqu barbhuiya on Unsplash

What will happen if we choose to do nothing?

I remember a poster at my old doctor’s office encouraged patients to ask the doctor three key questions once the doctor had recommended a procedure or treatment course:

1) Why are we doing this?
2) Are there any alternatives?
3) What happens if…

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It was lovely to catch up with Pei Mun Lim (ZenHao Consulting) a few months ago to muse about requirements gathering, working with end-users, prioritizing user stories, exploring the Salesforce ecosystem, and many things in between.

You can see more of Pei’s fantastic work at Zenhao Training or follow #OnThePeiroll…

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Photo by José Martín Ramírez Carrasco on Unsplash

When someone tells you they are too “busy”… It’s not a reflection of their schedule; it’s a reflection of your spot on their schedule.

- Steve Maraboli.

Just like when you call a service provider, they put you on hold and then tell you: “We are experiencing higher than normal…

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Pragati Sinha

Pragati Sinha

Analytical mind. Creative bent. Avid Reader. Aspiring Writer.