Ingredient 14. Clarify Roles and Responsibilities

101 Design Ingredients to Solve Big Tech Problems — by Eewei Chen (22 / 125)

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Everyone has a role to play. Make sure you know yours.

“Knowing yourself is the beginning of all wisdom.”
— Aristotle, philosopher

The Problem

Project teams don’t know how to work well together.

The Solution

Openly discuss issues and goals before deciding what’s needed to improve working relationships.

• Create a RACI (Responsible, Accountable, Consulted, and Informed) matrix to clearly show when each member of the project team is expected to be responsible, accountable, consulted, and informed at key stages in a project’s life cycle.[37]
• Form roles around interests and strengths. Find out what motivates people, and let roles naturally evolve over time to keep employees happy. Challenge any ambiguity until it’s crystal-clear what people are expected to do. Remove doubt and insecurity by resetting expectations as soon as possible.
• Get psychological. The Myers-Briggs personality test is an effective way of…