Most readers will have used a chatbot at some point, be that on an online retailer’s site, or in order to receive medical advice. In recent years companies have turned to technology like chatbots in order to reduce costs. Traditional communications and customer care departments tend to require a large staff body, and chatbots have enabled these departments to reduce costs. Naturally, customer service departments aim to provide information in a personable manner, and personality and tone in the style of response are key when dealing with requests. It enables the user to feel reassured and receive practical advice in…