Prakash KakumanuinSnapsolvOmni-Channel Support is Now a Requisite to Engage New Generation CustomersFeb 9, 2017Feb 9, 2017
Prakash KakumanuinSnapsolvCustomer Service to Millennials is a different ball gameNov 30, 2016Nov 30, 2016
Prakash KakumanuinSnapsolvSeamlessly connected guest experience in the messaging eraSep 22, 2016Sep 22, 2016
Prakash KakumanuinSnapsolvWhy it’s important to build conversations to enhance Customer ExperienceWhen it comes to customer experience, businesses tend to forget that customers are humans and they enjoy the contact of other humans…Jun 29, 2016Jun 29, 2016
Prakash KakumanuBusinesses need new generation tools to engage new generation customersMay 6, 2016May 6, 2016
Prakash KakumanuWhy Customer Service needs a make overIt’s estimated that in 2014 most American consumers spent an average of 13 hours on hold during calls to customer service reps. This means…Oct 26, 2015Oct 26, 2015